Privacy Policy & T&Cs

To read our Privacy Policy, click here

For Terms and Conditions of restaurant bookings, promotions or competitions, click here

Privacy Policy

Pieminister Ltd. is committed to ensuring that your privacy is protected, and understand that you need to know exactly what we are doing with your data – after all, it’s yours, not ours.

This Privacy Policy explains how we use the information we collect about you, how you can limit the use of that information and the procedures we have in place to safeguard your privacy.

Please contact us on hello@pieminister.co.uk if you have any questions about this Privacy Policy, or are at all concerned about the privacy of your data.

About this Privacy Policy

In this Privacy Policy, the terms “we”, “our” and “us” mean Pieminister Limited and the terms “you” and “your” mean you as a user of this website or as a member of our loyalty club. We occasionally modify this Privacy Policy and will post any changes to this page so that you are always aware of any changes.

This version was last updated on 15 May 2018.

Cookies

This website uses cookies. For more information on cookies and how they affect your access to this website, please click here.

Here’s everything you need to know

1. Who we are in the data collection process
2. What personal data is being collected from you?
3. How your personal data is collected
4. How we use your personal data
5. Who will your data be shared with?
6. How do we keep your data secure?
7. How long do we keep your data for?
8. What happens if you don’t want us to hold your data anymore?
9. Your legal rights
10. What we may need from you
11. Who we are in the data collection process

1. Who we are in the data collection process

Pieminister Limited is the “data controller” and is responsible for your personal data. If you are at all concerned about the privacy of your data, please contact us using the details set out below.

Email: hello@pieminister.co.uk

Phone: 0117 942 3300

Postal Address: Pieminister Ltd, 24 Stokes Croft, Bristol, BS1 3PR.

2. What personal data is being collected from you?

When you sign up to be a VIPie (subscribe to our mailing lists) or enter a competition, we request personal data from you, such as your name, email, date of birth, location and postal address. This information allows us to understand a little more about you so that we can send you relevant news such as an offer or promotion in your nearest Pieminister.

When you place an order, request a catalogue or provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc. We gather this information to allow us to process your request.

The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may collect, store and transfer different types of personal data about you which we have grouped together as follows:

• Identity data includes title, first name, last name, date of birth and gender
• Contact data includes a billing address, delivery address, email address and telephone number
• Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
• Transaction data includes details about payments to and from you and other details or products and services you have purchased from us
• Financial data includes bank account and payment card details
• Profile data includes purchases or orders made by you, your interests, preferences, feedback and survey responses
• Usage data includes information about how you use our website, products, and services
• Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communications preferences.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

Please be assured that we never share your data with third parties unless you give us permission to do so.

3. How your personal data is collected

There are lots of different ways we can collect data from you, such as:

Direct interactions

You may give us your identity, contact and financial data by filling in data entry forms on our website, or by corresponding with us by phone, email, post or otherwise. This includes the personal data you provide when you:

1. Join our VIPie Club (subscribe to our mailing list);

NB: We store opt-in subscriber information securely via Campaign Monitor services; email address, name and preferred location are required, all other information is optional.

2. enter a competition, promotion or survey;
3. purchase gift vouchers, VIPie tokens or other goods from our online shop or in one of our restaurants;

NB: We use e-commerce software WooCommerce to process sales in our online shop. This software is developed by WooThemes. The technology behind WooCommerce is designed to optimise the shopping experience and cookies are used to support this. Please see our Cookies Policy for more information.

4. make a booking at one of our restaurants or cafes;

NB: We provide online booking securely via ResDiary, using embedded booking widgets and systems operated by ResDiary. This helps us to manage bookings made at any of our Pieminister restaurants.

5. submit an application for a Little Acts of Pieness donation, or

6. give us feedback.

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

Please see out Cookies Policy for more information.

4. How we use your personal data

The below table outlines a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our interests are where appropriate.

Marketing

We will only contact you with marketing material if you “opt-in” to receive our communications. Every time we send out marketing communications, we give users the opportunity to unsubscribe.

Promotions and offers

When we are running a promotion or offer, we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.

You will only receive marketing communications from us if you have “opted-in”.

This applies to our Gravy promotion in partnership with Hashting, as detailed in the campaign’s Terms & Condition and in accordance with Hashting’s privacy policy.

Third-party marketing

We will always ask for your permission by a form of “opt-in” consent before we share your personal data with any company outside of Pieminister Ltd for marketing purposes.

Opting out

You may ask us to stop sending you marketing communications at any time by using the “opt-out” links on any emails or marketing messages you are sent. You can also contact us at any time to have your data completely removed from our systems.

Where you opt out of receiving marketing messages, this will not apply to personal data you have provided to us as a result of a product/service purchase.

Change of purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Who will your data be shared with?

We may need to share your personal data with the third parties set out below for the purposes set out in the table above.

External third parties

1. Service providers acting as processors based who provide digital advertising services and IT and system administration services.
2. Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.
3. HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
4. Third parties who we collaborate with in relation to prize draws or promotions.

6. How do we keep your data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We restrict access to your personal data to employees, agents, contractors or other third parties who have a business need to know. They will only be able to process your personal data with our permission and instruction and they are subject to a duty of confidentiality.

We have in place, sufficient procedures to deal with any suspected personal data breach and will notify you at the earliest opportunity and any applicable regulator of a breach where we are legally required to do so.

7. How long do we keep your data for?

We only keep your data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we are required to keep basic information about our customers, such as Contact, Identity, Financial and Transaction Data, for six years after they cease being customers for tax purposes.

8. What happens if you don’t want us to hold your data anymore?

You may at any time, request erasure of your personal data from our systems.

You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing where we have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

9. Your legal rights

When it comes to your personal data, you have the following rights to:

1. Request access to your personal data
2. Request correction of your personal data
3. Request erasure of your personal data
4. Object to the processing of your personal data
5. Request restriction of processing your personal data
6. Request transfer of your personal data
7. Right to withdraw consent

If you wish to exercise any of these rights, please contact us. You will not be required to pay a fee to access your personal data, or to exercise any of the other rights.

However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We are required to respond to all requests within one month. Occasionally it may take us longer than a month to respond if your request is particularly complex or you have made repeated requests. In this case, we will notify you that we have received your request and keep you updated.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. What we may need from you

It is important that the data we hold about you is both current and accurate. Please inform us if your personal data changes during your relationship with us.

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Copyright

1. Unless specified to the contrary, the contents of this website and these pages are protected by copyright.
2. The authors and creators of the material on the website assert their moral rights.
3. The contents of this website (including text, design, and graphics) are trademarked and copyrighted materials of Pieminister Ltd.
4. They may not be used, transmitted or reproduced unless in accordance with prior written instructions issued by Pieminister Ltd.
5. No use, transmission or reproduction is permitted other than the following: Permission is given for the downloading and temporary storage of pages where indicated on such pages, for the sole purpose of individual viewing on a standalone PC or monitor.
6. Such pages may be printed, but these may not be further reproduced, copied or transmitted in any way to those other than the initial individual user.
7. You may not reproduce any other part of the website including, but not limited to, the structure, overall style, and program code.
8. These conditions of use are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.
9. All rights are reserved.

Loyalty App Privacy Policy

Pieminister Limited mobile application is owned and operated by Pieminister, who are the controller of all stored data.
PepperHQ Ltd operates as a processor of data for Pieminister Limited App.

This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our MOBILE TERMS OF USE carefully.

Information we collect about you through Pieminister Limited App.
We collect information about you when you:
– register to use Pieminister Limited App;
– attempt to check in to our stores;
– register your debit or credit card details;
– upload a profile photo, and
– use the payments facility in Pieminister Limited App to pay for your purchase.
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”
i.e. We need this data for you to be able to use the App for it's primary purposes.

Using your information
Collecting personal information in the Pieminister Limited App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
– improve the functionality and performance of Pieminister Limited App;
– personalize our services to you;
– tell you about important changes to Pieminister Limited App and related services, and
– manage promotions, competitions, customer surveys and questionnaires.

Your personal information is safe with us and will never be released to third party companies for marketing purposes.

Pieminister Limited App captures your geographic location when you attempt to “check in” to one of our stores. We do this to identify which store you are in or near to allow you to pay using Pieminister Limited App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. Pieminister Limited App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use Pieminister Limited App and how many people use the different functions within Pieminister Limited App.

Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the #MyAccount&# options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.

Information We Capture
-Geographic location
We provide enhanced store visit experiences when you choose to pay using Pieminister Limited App. You may prevent Pieminister Limited App from accessing your device & location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of Pieminister Limited App and prevent you from enjoying an enhanced experience.

-Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to Pieminister Limited App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.

-Your Card details
Your card details are not stored on Pieminister Limited App and they are only used in accordance with your payment instructions. Your card details are stored with our payment gateway partner – Square – who are a Level 1 certified PCI-DSS Service Provider. You have to use the payments facility within Pieminister Limited App to pay for your purchase through the app.

-Your profile photo
Your profile photo is used in store to verify your identity. If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use Pieminister Limited App to pay for your purchases in-store.

-Your purchase history
We use your purchase history to provide personalized offers and analyse which products and rewards are most likely to interest you.

Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in Pieminister Limited App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.
You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.

Marketing and research
If you agree, we may contact you:
– with offers and information about Pieminister Limited products or services.
– for customer research, e.g. to help improve our service.
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at hello@pieminister.co.uk

Disclosing your information
We will never disclose your information to anyone outside of Pieminister except:
– Where we have your consent
– Where we are required or permitted to do so by law
– To other companies who provide a service to us as a processor under the terms of this privacy policy
– To any successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

Accessing your information
To obtain a copy of the information we hold about you, email us at hello@pieminister.co.uk.
Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.

Changes to our policy
This policy replaces all previous versions and is correct as of November 2019. We reserve the right to change the policy at any time.

Contacting us
If you have any queries, please contact us at hello@pieminister.co.uk

Pie Points Rewarding
We are unable to reward Pie Points on any past purchases. Diners will be able to earn Pie Points at the time of purchase only. 

Terms & Conditions

Due to the increasing rise in ‘no-shows’, we are now choosing to take card details at the time of booking. Whilst no deposit will be taken, we will charge a no-show fee of £10 per person if your party fails to show up or cancels your table within 24 hours of your booking.

We want to take this time to thank you for your ongoing support. After the Covid-19 pandemic, we continue to work closely with our health & safety partners, adhere to the latest government guidance alongside welcoming your feedback to enable us to carry on delivering Good Times With Pies!

At Home VIPie £5 Voucher: Voucher valid for 30 days from sign-up. Voucher redeemable when spending £10 minimum in the Pieminister online shop. Members cannot sign up more than once. £5 off voucher cannot be used in conjunction with any other offer

Handy Pie Office Drop: By entering the competition you agree to be bound by these terms and conditions. All entries must be received between 21st May 2024 – 21st June 2024. Winners in United Kingdom (excluding Northern Ireland & islands) will be selected at random by Pieminister on 1st July and be notified via email on or after this date. The winners will receive a delivery of Handy Pies to their office. If selected, we will be in contact with you to agree the details. Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Instagram or Facebook are not in any way affiliated or involved in the giveaway. 

VIPie Customer Research: By entering the giveaway you agree to be bound by these terms and conditions. All surveys must be completed by Friday 13 September 2024. One winner will be selected from all entrants to win £100 in Pieminister restaurant vouchers, redeemable at any of our pie shops. Winner will be contacted via email on Monday 16 September 2024. Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. The information collected in the survey is for internal use only and will not be shared with any third parties.

Instagram giveaway with @nationaltrust: By entering the competition you agree to be bound by these terms and conditions. All entries must be received before 29^th November 2024. Five winners in Great Britain (excluding Northern Ireland) will be selected at random by @pieminister and the winners will be notified on or after this date. Each entrant shall enter the competition via Instagram by liking the post, tagging another Instagram user in the comments of the specified post, sharing the post on their Instagram story and tagging @pieminister and following @pieminister and @nationaltrust on Instagram. Prizes are non-negotiable, non-transferable, and non-refundable. No cash alternative is available. Where a prize becomes unavailable for any reason, Pieminister reserve the right to substitute that prize for a prize of equal or higher value. The name, address, email address and phone number of the winner must be provided to Pieminister if requested and will be shared to enable fulfilment of the Prize.

Pieminister £100 App Competition Terms & Conditions: To be entered into the prize draw, user must scan their app during their Pieminister visit between 03/12/24 and 31/12/24 inclusive. Valid entrants are on eat in and takeaway orders only. Delivery partners excluded. Users will be entered into the draw only once, multiple visits to Pieminister will not count as multiple entries into the draw. No cash alternative. Reward will be granted in form of 100,000 pie points after draw closes and winner will be notified via their app credentials and a push notification. Ensure you have push notifications enabled to see if you’re a winner!